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Warranty Policy

Effective Date: 1st March 2025

At SolarDart.com, we are committed to delivering high-quality solar solutions backed by reliable warranties. This Warranty Policy outlines the coverage, terms, and conditions for our solar panels, inverters, batteries, and installation services.

 

1. Warranty Coverage

Our warranty covers the following solar components and services:

  • Solar Panels: 25-year performance warranty & 5-year product warranty.
  • Inverters: 3-year manufacturer’s warranty.
  • Batteries: 5-year or 2 cycles warranty.
  • Installation Workmanship: 3-year installation warranty against defects.

 

2. Solar Panel Performance Guarantee

  • Our panels come with a 25-year performance warranty, ensuring at least 75% energy output by year 2050.
  • If the performance drops below the guaranteed level, SolarDart.com will repair, replace, or compensate for the loss at our discretion.

 

3. Product Warranty

  • Covers manufacturing defects, premature degradation, and material failures.
  • Does not cover damage caused by extreme weather, accidents, improper installation (if not done by SolarDart-certified installers), or misuse.

 

4. Inverter & Battery Warranty

  • Inverters: Covered for 3 years, protecting against defects in materials or workmanship.
  • Batteries: Warranty applies based on cycle life or years, whichever comes first.
  • Battery degradation over time is normal and is only covered if it falls below the manufacturer’s guarantee.

 

5. Installation Warranty

  • Covers faulty installation workmanship for 1 years.
  • Excludes issues caused by third-party modifications, tampering, or unauthorized repairs.

 

6. Warranty Exclusions

This warranty does not cover:

  • Damage caused by natural disasters, extreme weather, or acts of God.
  • Improper system use, negligence, or failure to maintain the system.
  • Unauthorized modifications or installations performed by non-certified technicians.
  • Changes in government incentives, grid failures, or policy updates affecting performance.

 

7. Warranty Claim Process

To submit a warranty claim, follow these steps:

  1. Contact us at: warranty@solardart.com or call [Insert Customer Service Number].
  2. Provide proof of purchase, warranty certificate, and system details.
  3. Our team will inspect and diagnose the issue within 7 business days.
  4. If covered, we will arrange for repair, replacement, or compensation.

 

8. Warranty Transferability

  • If you sell your property, the warranty may be transferred to the new homeowner.
  • The new owner must notify SolarDart.com within 15 days to validate the transfer.

 

9. Changes to This Warranty Policy

We reserve the right to update or modify this warranty policy. Updates will be posted on this page with the last revised date.

 

10. Contact Us

For warranty claims, inquiries, or support, contact us at:

  • Email: customer@Solardart.com
  • Mailing Address: 85 Ketch Harbour Road Bensal, PA 19020
  • Phone:  (907) 376-7770

By purchasing our solar products and services, you acknowledge and agree to this Warranty Policy.